Similar to the question above, they want to know just how serious and committed you are. More importantly, they want to know if you can be counted on when things get busy. Again, this is about knowing what you want and being honest with the interviewer and yourself. Is working on the weekend going to send you into a pit of depression?
Do you equate waking up early with a form of torture? I can also work on weekends if needed, but my preference would be for weekdays. It is, to put it mildly, not for everyone. Essentially, you want to present a tantalizing value proposition. You want to make sure that the hiring manager is doubt-free when it comes to hiring you. Make sure your answers are all about what you can do for them and not what they can do for you. We also wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview.
After all, hiring managers will often ask you more generalized interview questions along with their retail specific questions!
Alright, you have a reliable strategy for tacking retail interview questions and answers. Employee satisfaction actually goes up when interviews are a 4 out of 5 on the difficulty scale. So, you should actually be worried if the questions are too easy, not the other way around. This question actually serves two functions.
First, it lets the hiring manager learn about how you would handle an upset customer. Your answer gives them insights into your personality and skills in regards to navigating a common challenge. If that did not fully resolve the issue, and I did not have any other company-approved options to present to the customer, I would offer to get a supervisor to address the issue further.
You never know when a technical issue might arise, such as a broken register screen. Maximize your chances for success by studying the most likely questions you will face, and practice effective responses for them. This guide provides common retail interview questions, why companies ask them and compelling example answers. Not every question you encounter will be related to working in retail directly.
Be prepared to answer some of the most common interview questions that make a general assessment of an applicant, such as:. Related: 12 Tough Interview Questions and Answers.
When applying for a retail position, you should expect the interviewer to ask about your prior experience with retail or customer service positions, such as:. After establishing your general qualifications for the position, it is likely your interviewer will ask more detailed questions about how you would behave if hired, such as:. How would you respond if a coworker is rude to a customer? How would you respond if a customer is rude to a coworker?
What do you do if a customer wishes to pay for a large order entirely with change? What is your response? You have just closed the door when a customer arrives and pleads to allow them to come in to make a purchase. Do you open back up to accommodate them? Tell me about a time you were called on to lead and how you responded to the challenge. What is your preferred method of approaching a customer and encouraging them to make a purchase? Identify a time in your previous job where you noticed a problem, proposed a solution and saw your idea improve store performance.
Top 10 Interview Questions 1. Tell me about yourself. How would you describe yourself? What makes you unique? Why do you want to work here? What interests you about this role? Additionally, you'll want a candidate who says she enjoys interacting with people, and will go out of her way to be helpful to your customers. Ultimately, customer service is about listening to the customer and doing your best to accommodate that person's unique needs.
It's about remaining engaging and helpful, but also empathetic when a customer is frustrated. An ideal candidate will say something like this, "Good customer service is valuing every person who enters the store, and doing my best to ensure their needs are met. Additionally, good customer service means remaining friendly and engaging, so a customer leaves the store feeling appreciated.
If your candidate can't adequately answer this question, it's a sign she isn't ready for the customer-facing aspect of the job. You don't want an employee who only does the bare minimum required. If you want to retain customers long-term, it's critical your employee goes above and beyond. For instance, if you don't have an item in-store and your customer wants it, you want an employee who goes out of her way to order it online and ship it to the customer, free of charge. Additionally, you want someone who goes beyond the "Hello" greeting at the door.
Collecting clothes to put into a fitting room, asking if the customer needs different sizes, and mentioning store discounts are all ways your employee can show your customers they matter. Ideally, your candidate will be able to offer multiple examples of times she went above and beyond for customers. You want this to be the norm in your store, not a rare occurrence. When working in customer service, it's guaranteed your employee will occasionally come across frustrated or rude customers.
You'll need a candidate who knows how to show empathy and de-escalate the situation, rather than make matters worse. For instance, your candidate should say something like this -- "If a customer is being rude or confrontational, I first recognize there's a reason for it, even if I don't know what that is.
I do my best to show empathy, and try to figure out the root of the problem. Then, I focus on potential solutions, rather than ruminating over the issue.
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